Product FAQ's:
Order Status
Has my order shipped?
Click here to login and check your order status.
How do I change quantities or cancel an item in my order?
To edit your order please contact us.
How do I track my order?
You will receive an email once your order has shipped. In the email there will be a link to track your order.
My order never arrived.
Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
Click here to create a new account. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Terms & Conditions for more information.
How do I edit my account information?
Click here to login and edit your account.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click here, then click the 'Forgot your password?' link next to the 'Sign In' button. You will receive an email with instructions on how to reset your password.
How do I return my product?
Click here for complete details regarding our return policy.
I received the wrong product.
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.
What is your return policy?
Click here for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click here to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Website FAQ's:
Order Status
Has my order shipped?
Click here to login and check your order status.
How do I change quantities or cancel an item in my order?
To edit your order please contact us.
How do I track my order?
You will receive an email once your order has shipped. In the email there will be a link to track your order.
My order never arrived.
Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the tracking link in your email from us to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
How do I create an account?
Click here to create a new account. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Terms & Conditions for more information.
How do I edit my account information?
Click here to login and edit your account.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click here, then click the 'Forgot your password?' link next to the 'Sign In' button. You will receive an email with instructions on how to reset your password.
How do I return my product?
Click here for complete details regarding our return policy.
I received the wrong product.
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.
What is your return policy?
Click here for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click here to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Do you ship to my country?
Please create an account by clicking here. During signup we'll ask for your shipping address details (including country). If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption - the highest standard in internet security.
Pricing & Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click here to login and review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact us for further assistance.
I need a copy of my receipt/invoice.
Click here to login and print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged immediately upon your order. In order to improve efficiency and assure that your items are shipped to you as quickly as possible, payment must be received before your order is submitted and processed.
Buyer's Guide
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, simply enter the code that was included on your gift certificate during checkout to apply it.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top & bottom of our website, or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact us for assistance.
How do I use a coupon?
After adding items to your cart, click the cart link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Additional Support
How do I contact you?
Please click here to send us an email. For pre-sales questions, call us at 1-770-424-7779 Monday through Saturday from 10am to 6pm and Sunday from 12pm to 5pm ET. For customer support for existing customers, call us at 1-800-445-7529 Monday through Friday from 8am to 5pm ET.